Delete Your Account

This page explains how to delete your HollyFit account (published on Google Play by HollyFit LLC) and what happens to your information when you do.

How to delete your account

From the HollyFit app. Open the app, go to Settings, and choose Delete account. You’ll be asked to confirm. Deletion happens immediately and you will be signed out.

By email. If you no longer have the app installed, or you can’t sign in, email support@gohollyfit.com from the address on your account and ask us to delete it. We’ll confirm your identity before acting on the request, and we’ll confirm by email once it’s done.

What is deleted

Deleting your account removes your sign-in identity and closes your access to HollyFit. Your profile, your coaching data — workouts, nutrition logs, check-ins, progress photos, habits — and any health and wearable data you connected (for example through Apple Health or Health Connect) are deleted or de-identified so they are no longer associated with you.

We never sold your data and we don’t use it for advertising, so there is no third-party advertising profile to unwind.

What is retained, and why

HollyFit includes care from a licensed physician. Where a clinician has treated you, records your provider is legally required to keep — such as medical history, prescriptions, lab results, and clinical notes — are retained as required by HIPAA and applicable state medical-records law, and will no longer be accessible to you through the app. This is a legal obligation on your provider and applies even after your account is closed.

We also retain records we are required to keep for other legal reasons, such as billing and payment records needed for tax and accounting purposes, and security or audit logs. These are kept only for as long as the relevant law requires and are not used to re-identify you or to contact you.

Retained clinical records are held for the period required by the law that applies to your provider and the state you were treated in. If you want to know the retention period that applies to your record, or to request a copy of it before deleting your account, email support@gohollyfit.com.

Before you delete

Account deletion cannot be undone. If you have an active membership, deleting your account does not by itself cancel or refund a subscription — contact support@gohollyfit.com if you also want billing stopped, and we’ll take care of both.

If you only want to disconnect a wearable or health-data source rather than delete your account, you can revoke that access at any time from Apple Health or Health Connect on your phone, without affecting the rest of your account.

Questions

Email support@gohollyfit.com. For how we handle your information generally, see our Privacy Policy.